Ice'Sentual Elements Returns/Orders/Shipping Policy

 

All purchase transactions made through the Service are subject to our return policy and orders/shipping policy in effect at the time of purchase.  DUE TO SANITATION AND HEALTH CONCERNS, RETURNS WILL ONLY BE AVAILABLE (WITH PROVIDED PROOF) FOR THE FOLLOWING REASONS: (a) YOUR ORDER DOES NOT MATCH THE ITEM DESCRIPTION OR PHOTOS; OR (b) YOUR ITEM DID NOT ARRIVE (WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES ON YOUR PART OR UNSAFE DELIVERIES/STOLEN PACKAGES).  Some products/services may be made-on-demand and may be subject to additional policies, conditions and restrictions, and may take longer to ship.  Products/services made-to-order or personalized, may not be returned or exchanged, unless incorrect upon arrival due to our error/mistake.  All products purchased from us are delivered to you by a third-party delivery company, pursuant to a shipping contract.  You shall become the owner of the products and assume the risk of loss at time of delivery by us of the products to the third-party delivery company.  We shall not be in default if delivery is delayed/rendered impossible by forces of nature, war, civil commotion, governmental action, terrorism, fire, storm, flood, explosion, strikes, walkouts, pandemic, other industrial disturbances, utility, services/transportation interruptions, or any other cause beyond our reasonable control.